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Guarantee

Guarantee

We undertake to provide a comprehensive guarantee on materials and workmanship for a period of one to ten years determined by the type of installation.

All products are designed to meet the requirements of current British Standards.

AlphaPlus match the guarantees provided by their suppliers and manufacturers. Full details of these product guarantees can be made available at our office in Balmakeith Industrial Estate on request. General details of what is covered and excluded from your guarantee are detailed below.

AlphaPlus Home Improvements offers guaranteed performance and reliability; provided the product is fitted correctly, adjusted and maintained in accordance with our guidelines. Guidelines for maintenance and upkeep are available on request, or on our website at www.alphaplushomeimprovements.co.uk under “peace of mind”.

Building works are guaranteed for a period of one year from completion, but does not cover cracking, or damage to plasterboard, plaster, decoration, tiles or floor coverings caused due to settlement and drying out of the structure.

PVCu window & door products are guaranteed for colour stability, impact weather-ability and dimensional stability for a period of 10 years.

Surface finish of handles, letter plates and hinges are guaranteed for a period of 1 year.

The guarantee does not apply to;

PVCu roof line products (dry verge & rainwater goods) are not covered by the colour stability guarantee.

Although the best quality timber is used by the company it is not covered by the guarantee as it is subject to regular maintenance by the customer.

AlphaPlus do not guarantee door thresholds. Thresholds are not designed to be stepped on, but over. As this is an integral part of the door frame, it cannot be replaced based on wear to the threshold.

Surface finish faults on handles, letter plates and hinges caused by wilful or neglectful damage or by excessive wear and tear are not covered by the guarantee.

AlphaPlus Home Improvements will not be liable for any other losses incurred by its customer, whether direct, indirect or consequential which might arise from any failure in the performance of the product.

No guarantee is given that the installation will reduce, eliminate or be free from condensation other than between the panes of glass in manufactured sealed double glazed units. AlphaPlus will not accept liability for any minor imperfections in glass which are inherent in the handling or manufacturing process of glass. All as per GGF guidelines.

In the event that the materials have suffered from any neglect or lack of maintenance on your part, AlphaPlus’ obligations under the guarantee will be terminated, and AlphaPlus shall have no further obligation to implement any repair, replacement, rectification or other works under the guarantee. AlphaPlus Home Improvements reserves the right to recover costs incurred for handling false claims.

The guarantee becomes valid upon completion of the project, and once all monies due are paid in full. AlphaPlus does not operate a 24 hour emergency call out service. We will undertake service calls under the guarantee from Monday to Friday between 9am and 4pm when staff are available. The guarantee will be considered void if any repairs have been carried out by anyone other than AlphaPlus trained staff.

Your guarantee does not supersede or replace statutory rights and common law rights which are available to the Customer but is in addition to such rights. This guarantee is non transferable.